I haven't received my code!

Discussion and feedback for Playtonic's debut game, platformer adventure game Yooka-Laylee!
w1ngeds3rp3nt
Posts: 5
Joined: Mon Apr 10, 2017 8:09 pm

I haven't received my code!

Postby w1ngeds3rp3nt » Mon Apr 10, 2017 8:14 pm

I think its a problem with my backerkit account as it says I have "no projects"
Anyone else have this problem or know how to help me? Thanks.
Edit: When I originally backed yooka laylee I had a different email but I deleted that and updated kickstarter.
When it was time to do the backerkit survey I couldn't register to backerkit because I needed my original email that I backed with. Playtonic sorted this out for me and I filled the survey in with ease.

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Yavga
Posts: 1193
Joined: Wed May 06, 2015 7:42 pm

Re: I haven't received my code!

Postby Yavga » Mon Apr 10, 2017 8:34 pm

You logged in with the wrong account? (I had that once) search through your mail for the right account and do a password recovery if neccesary.
Stop picking your nose

w1ngeds3rp3nt
Posts: 5
Joined: Mon Apr 10, 2017 8:09 pm

Re: I haven't received my code!

Postby w1ngeds3rp3nt » Mon Apr 10, 2017 9:51 pm

Thanks but,nI've checked all my emails and there's nothing!

kinggibbon
Posts: 2
Joined: Tue Apr 11, 2017 3:10 pm

Re: I haven't received my code!

Postby kinggibbon » Tue Apr 11, 2017 3:11 pm

In the same position as you are. I haven't received my code for the game so looks like I am missing release day :/

w1ngeds3rp3nt
Posts: 5
Joined: Mon Apr 10, 2017 8:09 pm

Re: I haven't received my code!

Postby w1ngeds3rp3nt » Tue Apr 11, 2017 3:33 pm

Its infuriating that I haven't got a response after tweeting them the problems but are retweeting positive news!
I have even emailed them backerkit and backerkit and heard nothing.

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ontels
Posts: 60
Joined: Thu Apr 06, 2017 9:56 am
Location: England

Re: I haven't received my code!

Postby ontels » Tue Apr 11, 2017 4:41 pm

Have you tried talking to Team17?
Pagies in cagies

w1ngeds3rp3nt
Posts: 5
Joined: Mon Apr 10, 2017 8:09 pm

Re: I haven't received my code!

Postby w1ngeds3rp3nt » Tue Apr 11, 2017 7:20 pm

I have. They simply told me to contact Playtonic directly via email.
I've done that. Guess I just have to play the waiting game.
Thanks for helping though!

w1ngeds3rp3nt
Posts: 5
Joined: Mon Apr 10, 2017 8:09 pm

Re: I haven't received my code!

Postby w1ngeds3rp3nt » Wed Apr 12, 2017 1:28 pm

Its definitely my backerkit account.
They emailed last night telling me that my email address is not in the backer list. They asked me for old email addresses I used to use.
Hopefully this will resolve this!


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