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I haven't received my code!

Posted: Mon Apr 10, 2017 8:14 pm
by w1ngeds3rp3nt
I think its a problem with my backerkit account as it says I have "no projects"
Anyone else have this problem or know how to help me? Thanks.
Edit: When I originally backed yooka laylee I had a different email but I deleted that and updated kickstarter.
When it was time to do the backerkit survey I couldn't register to backerkit because I needed my original email that I backed with. Playtonic sorted this out for me and I filled the survey in with ease.

Re: I haven't received my code!

Posted: Mon Apr 10, 2017 8:34 pm
by Yavga
You logged in with the wrong account? (I had that once) search through your mail for the right account and do a password recovery if neccesary.

Re: I haven't received my code!

Posted: Mon Apr 10, 2017 9:51 pm
by w1ngeds3rp3nt
Thanks but,nI've checked all my emails and there's nothing!

Re: I haven't received my code!

Posted: Tue Apr 11, 2017 3:11 pm
by kinggibbon
In the same position as you are. I haven't received my code for the game so looks like I am missing release day :/

Re: I haven't received my code!

Posted: Tue Apr 11, 2017 3:33 pm
by w1ngeds3rp3nt
Its infuriating that I haven't got a response after tweeting them the problems but are retweeting positive news!
I have even emailed them backerkit and backerkit and heard nothing.

Re: I haven't received my code!

Posted: Tue Apr 11, 2017 4:41 pm
by ontels
Have you tried talking to Team17?

Re: I haven't received my code!

Posted: Tue Apr 11, 2017 7:20 pm
by w1ngeds3rp3nt
I have. They simply told me to contact Playtonic directly via email.
I've done that. Guess I just have to play the waiting game.
Thanks for helping though!

Re: I haven't received my code!

Posted: Wed Apr 12, 2017 1:28 pm
by w1ngeds3rp3nt
Its definitely my backerkit account.
They emailed last night telling me that my email address is not in the backer list. They asked me for old email addresses I used to use.
Hopefully this will resolve this!