Back again, thanks for the replies, both!
I understand your frustrations. Dropping too many "soons" can leave it feeling like you're chasing a carrot on a stick with no end in sight.
I'm currently working on a lot of strategising, which includes a lot of theorising about how it will impact the community at large. "How will this make them feel?" "Why is presenting it this way a good/bad idea?" "How can we make this satisfying, reassuring and exciting?". I know it's not been smooth.
When I first started I had a series of very frank conversations with various "representatives" of the community, such as Taylonic, Forstride (Reddit/Discord mod) and Evan (Wiki). They all echoed these same frustrations and problems and let me know that I had a lot of work to do to win you all over. Though for me it's not about personally winning you over, it's about making our online presence and platforms an enjoyable space for you, giving you all the information you need and then some.
In terms of telling you what we're doing, sometimes my hands are tied and I have communicated all that I am able to. NDAs are the enemy of the Community Manager. However - as mentioned, I've been working away at long-term plans, and Playtonic has let me know that they wish to be more candid and open with the community, which happily aligns with my values as a CM too.
I can't patch up all the holes just yet, but I am confident that by the middle of next year, we'll have restored some of that lost faith.
Sorry to hear that the silly tweets irritate you, that's not my intent. I'm working on building a rapport back up - our social media accounts will always be active now, as long as I am around, it ties back in with my CM values.
I hope that some of my response to Piet was relevant to your concerns!
In terms of critisism yes, I personally dug into a lot of it when I secured this job. I deliberately set out to read the most scathing stuff I could. I report back to the studio monthly, and there's a section which covers what the community is talking about, or has concerns about. I will be using this every step of the way and likely refashion it for other things too, like game feedback.
I was also a Yooka-Laylee backer by the way, and I'm a long time Rare fan, hence the whole "Kong" thing heh. I'm a huge fan of DKVine and collect DKC merch. I've myself been a part of this community (though, more-so on Twitter than anywhere else) for a very long time, so I definitely understand your love and passion. Really, I am glad that I get to work with people who love the same stuff as me.
ALSO: Bumping the first Dev Commentary back to Tuesday 11th December. Delay caused by me requesting some final edits before I was fully happy with it.
Thanks for letting me know how you feel, both. I am hoping we can keep communicating just like this for the foreseeable.