One thing I'd add to this ongoing discussion is that I think it's unfair to lump all of Team17 and the moderation team (including me; however, I am not part of Team17) in with Playtonic. In my view, we are separate entities. It's Playtonic, mostly the ex-Rare staff, that made the game over two years; it was Team17 who came under fire for being 'rude' to JonTron fans and 'silencing' Steam forum members. As the publisher, I think Team17 are the ones who carry out a lot of the PR things (although admittedly I'm not entirely sure how the work is split). Playtonic themselves are pretty busy creating the actual game.
Personally I have absolutely no affiliation with Playtonic; my sole purpose is to moderate the forums and keep things neat and tidy, and I do this for free as a hobby because I love the game and company. I've been quoted telling people how they might be able to get a refund, to help the best I could, but also giving my opinion that I don't think they should receive one under these circumstances. As a member here, I am allowed to state my opinions just like everybody else, providing I follow the forum rules. People have also made a big deal about me locking threads, which I still don't understand as there was nothing else to add in those topics that hadn't been said -- I gave advice on how to contact Playtonic directly to discuss refunds. These forums are not the place to make multiple refund requests.
I can see why some people are angry/upset (some JonTron fans and some just upset with the whole 'political' side), but I do think a few people may be jumping to conclusions and overreacting, especially the ones that are flaming and being extremely offensive to others...
Anyway, I am going to continue moderating how I always have done.